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We recently reviewed the patient surveys that we did last year and we were very pleased with all the positive feedback. Patients fill in our survey forms anonymously so we don't know who said all these nice things about us. Here are some of comments that we received:
'I have been attending the practice for 40+ years and have always found it excellent.’
‘I am very pleased and confident in all the care I receive. Thank you.’
'I am pleased that I attend this dental practice where I am treated efficiently and courteously and know that I will receive the best treatment for my needs.’
‘I have recommended others to this dental practice.’
‘As you will see from the above I think the practice generally and Miss Noon in particular, are excellent.’
‘The care and attention of all staff at Longborough is fantastic.’
‘It is well worth travelling the distance I do for the treatment I receive here at Longborough.’
'Teresa is a real asset to this practice and always treats me like I am her only priority, great customer service.’
‘Excellent dental practice. Best I’ve been to.’
‘I have every confidence with Dr Noon and her staff; her approach is professional yet personable and my children are happy to attend for regular examinations without fear or apprehension. The dental hygienist is also to be highly commended. The reception team offer service with a smile and are efficient, courteous and customer focussed.’
A big thank you from everyone at the practice and we will try to keep up all the good work.
Alison
Practice Manager
1 WHITENING IS SAFE
If carried out by a trained dental professional, whitening is perfectly safe. Based on their knowledge of your oral health your dentist will discuss with you the options available, decide if tooth whitening is appropriate for you and develop an overall treatment plant that gives the desired effect.
2 ONLY A TRAINED DENTAL PROFESSIONAL CAN WHITEN TEETH
It is illegal for anyone other than dentists or their teams to carry out teeth whitening. Anyone else offering teeth whitening won’t have the right training and knowledge, could permanently damage your teeth and gums and can’t help you when something goes wrong.
3 THE PREFERRED OPTION
Whitening won’t remove the surface of your teeth or change their shape. It’s often a better option than alternatives, such as veneers, because it doesn’t involve permanently altering the tooth’s structure and is easy to look after.
4 SELECTING THE RIGHT PRODUCT FOR YOU
Your dentist is trained to know what whitening products will be safe for your teeth and gums. Products provided by non-dentists often do not have enough safety data and evidence to support their use; this can result in burned gums and/or blistered lips or even more serious consequences. Using products that are not appropriate for you will produce poor results.
5 HOW IT WORKS
A carefully controlled concentration of bleach is applied to your teeth using bespoke trays that fit in your mouth. Your dentist will be able to discuss with you the level of whitening you want to achieve and give you an idea of how many treatments you may need to achieve the shade you’re after.
6 WHAT TO EXPECT
You may experience some sensitivity for a short time during your treatment but this is normal and will soon fade away. We can supply you with products that can ease this sensitivity.
7 OVER THE COUNTER KITS MAY NOT BE SAFE
The products you can buy online or from high street shops often fail to declare the precise chemicals used so it’s very difficult to assess their safety. Because of this they should not be considered safe. These products won’t produce the same good results you can expect by visiting your dentist.
ASK YOUR DENTIST ABOUT WHITENING
The British Dental Association has just released this information on Teeth Whitening
Alison
Practice Manager
At Longborough we listen to our patients views on the service we provide. Our patient surveys ask patients to anonymously fill in a form and give us feedback on their experiences at the practice. We also invite our patients to add any further comments they might like to add because we want to know what we are doing right and where we need to improve.
Last year, in a survey of 100 patients, we found that in some cases patients were not aware of all the services we can provide at Longborough. For instance, about 30% of respondents indicated they were unaware that we provided short notice emergency appointments and we obviously need to publicise this.
In fact, this aspect our our service has recently been greatly improved with the introduction of a specific ‘Dental Pain Clinic’ with our Specialist Endodontist, Jenny Lai and we now receive requests from people who don’t have a regular dentist to attend this popular clinic.
Dr Lai is a gentle dentist with specialist training in endodontics and her aim is to treat your pain. Jenny can answer your questions and provide pain relieving treatment.
Anyone can book themselves directly into the Clinic without the need for a referral from a dentist. Longborough have reserved a number of emergency appointments throughout the week to ensure patients are seen as urgently as possible, with some same day appointments available on a limited basis.
If you would like to make an
appointment today please call our patient advisors on 01306 882494.
Alison
Practice Manager
